Technical Support Engineer

Location: Warsaw

About the role:

We’re looking for an API Solutions Expert to work closely with enterprise customers and engineers to resolve complex issues and scale systems. You’ll manage tasks from report to completion, collaborating with technical teams to optimize API performance. If you’re passionate about problem-solving and building scalable solutions, we’d love to hear from you!

Your daily tasks:  

• Troubleshooting and handling complex client inquiries via via the main support channels ;
• Managing assigned cases and providing the best possible solutions to meet client needs;
• Investigating root causes of issues using tools like Chrome Dev Tools, application logs, and monitoring systems;
• Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present;
• Developing regular reports to track platform health and quality;
• Contributing to the creation of technical documentation and internal knowledge base.

• Type of contract you choose yourself (freelance contract for students or employment contract);  
• Basic salary + bonuses;  
• Work from our modern office in Warsaw.

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);  
• We offer private Medicover insurance;  
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
• Professional development through training and cross-location cooperation at the international level.