Process Documentation Writing Junior Specialist
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
- Work on the ticketing system regarding documentation update requests.
- Draft the content being updated/added.
- Update/amend/create documentation (process instruction) templates.
- Be responsible for the content within Connect Composer (RCO Help Center).
- Plan, develop, write, and edit content in the Help Center.
- Maintain consistent structure and tone throughout help center.
- Maintain technical aspects of Connect Composer (draft/publish content, cooperate with Ops TLs, address comments).
- Responsible for inputs while drafting the content to assist Change Manager and unblock documentation ticket.
- Responsible for understanding the process and the changes requested.
- Responsible for understanding impacts (when noticed), and risks (when noticed) and calling that out to Change Manager.
- Availability to work full-time (9:00 AM - 5:00 PM).
- Fluent English language (min B2+ level is required), both oral and written.
- Exceptional attention to detail.
- Analytical skills.
- Prior experience with process and/or technical writing in an operation environment is a plus.
- Basic knowledge of HTML would be an asset.
- Hybrid mode of employment until further notice.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
- Work on the ticketing system regarding documentation update requests.
- Draft the content being updated/added.
- Update/amend/create documentation (process instruction) templates.
- Be responsible for the content within Connect Composer (RCO Help Center).
- Plan, develop, write, and edit content in the Help Center.
- Maintain consistent structure and tone throughout help center.
- Maintain technical aspects of Connect Composer (draft/publish content, cooperate with Ops TLs, address comments).
- Responsible for inputs while drafting the content to assist Change Manager and unblock documentation ticket.
- Responsible for understanding the process and the changes requested.
- Responsible for understanding impacts (when noticed), and risks (when noticed) and calling that out to Change Manager.
- Availability to work full-time (9:00 AM - 5:00 PM).
- Fluent English language (min B2+ level is required), both oral and written.
- Exceptional attention to detail.
- Analytical skills.
- Prior experience with process and/or technical writing in an operation environment is a plus.
- Basic knowledge of HTML would be an asset.
- Hybrid mode of employment until further notice.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."
Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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