The Global Customer Engineer will provide technical assistance to our international customers and offices. This role will manage system cases, new products, and test programs; and provide training to customers and Lantek employees in our products.
Global Customer Engineer
Location: Katowice
Your responsibilities:
Define and execute operations worldwide where Lantek does not have direct assistance from offices or partners and override local offices in specific situations.
Install, start, operate and maintain complete Lantek installations comprising Lantek systems, Lantek integration mechanisms with cooperating systems and Machine configuration and start-up
Specify, plan, manage and close small/medium customer projects.
Define solutions adapted to the customer’s needs within Lantek systems.
Identify requirements not included in standard products and specify them for estimation and development.
Train customers in the usage of Lantek systems.
Support all Operations units in Lantek offices and for Lantek partnersAct as a driver for issue resolution, coordinating different Lantek units.
Business travel abroad for on-site installations and trainings up to 25% of the working time.
Work in a benchmark company in its sector that is constantly committed to innovation.
Being part of a dynamic and highly qualified work team.
Our requirements:
Technical background, preferably in Computer Engineering.
Experience in technical projects involving Software in an industrial environment would be a plus.
Ability and attitude to troubleshoot various problems in Windows environment.
Knowledge of Lantek systems would be a plus.
Understanding of Manufacturing Processes.
Understanding of Metal Processing Technologies for sheet metal, tubes, and profiles.
Fluent English (in speech and writing)
Good interpersonal skills.
Good organizational and time management skills.
Customer-oriented; ability to understand and identify customer needs. Available for any event and proactive in providing advice, assisting in diagnosing problems, and defining solutions.
